About Us

Please be sure to send me your item(s) back in full accordance with my Return Policy:

•  Items must be sent back within 30 days of the delivery date.
•  Items must be unworn, unwashed, and have original tags attached. Shoes must be unworn, show no signs of wear, and returned in their original packaging.
• Items must be free of stains, makeup, deodorant, or wear.
• Bodysuits, swimwear, and accessories are non-returnable.
• All returns are refunded via store credit in the form of a Konfident Kollection E-Gift Card.
• I am not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
• Returns are processed within 5-7 business days after your item(s) is delivered
• Damaged, defective, or incorrect item must be reported within 7 days of delivery

• This can happen if (1) an address is invalid or missing information, (2) the carrier is unable to deliver your package, or (3) the order is refused by the customer at time of delivery.

• Returned-to-Sender or Refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge.

• I am unable to make changes to orders once they have been placed in my system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.

• I do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

I reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

• An irregular or excessive returns history indicative of "wardrobing;"
• An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
• Potential fraudulent or criminal activity.

Similarly, i reserve the right to refuse service to any customer or entity, due to similar actions as noted above

Should you receive a damaged, defective, or incorrect item, contact me via the [Online Request Form|Once i receive your request, I will be in contact with you to address and resolve the issue

Helpful Hint: Konfident Kollection is not responsible for returns until they reach my possession Keep your proof of postage and ship your return along with a tracking number as I am not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Konfident Kollection will not issue store credit for your retur

With limited exceptions, returns are refunded via store credit in the form of a Konfident Kollection E-Gift Card. Konfident Kollection does not issue store credit for the original shipping charges if there are any shipping charges.

With limited exceptions, i do not provide prepaid return labels; you are responsible for covering shipping costs to return.